How to order

Orders for books are received on www.vistulana.pl. After placing an order, a customer gets an automatically generated information about the receipt of the order.

All prices are provided in Polish zlotys and contain VAT. The price quoted next to each book-tile is fixed at the time of placing an order. The publishing house reserves the right to change the prices of the books at any time.

Order processing

The order will be completed granted that the product is available in the storehouse. The shipment of books (order processing) takes place within 6 working days: that is from the moment of placing an order if the option “cash on delivery” has been chosen, or from the moment the bank account has been credited with a suitable amount if the option of prepayment has been chosen (delivery time that is dependent on the method of delivery and the carrier should as well be taken into consideration). In the event of the unavailability of certain book-titles, a customer is informed about the status of the order and can make a decision concerning the processing of the order (part processing, extension of the wait time, cancelling of the order). On request a Vat invoice is issued. A customer may cancel an order via an email:dystrybucja@vistulana.pl. A customer cannot cancel an order which has been shipped.

Payment methods

A customer can choose the following payment methods for the ordered products:

Payment methods in Poland:

  • individual orders – prepayment via bank transfer to the publishing company account or cash on delivery
  • institution and company orders – payment via bank transfer to the account or cash on delivery.

Payment methods abroad:

  • prepayment via bank transfer to the publishing company account

Shipping and delivery

The product is shipped via the Polish Post with either economy mail or priority mail (shipping abroad is done exclusively via priority mail). The order delivery date equals order time + delivery time (dependent on the method of delivery and the carrier).

Costs

The delivery charge is paid by a recipient. The delivery of goods in Poland is done in a method chosen by a customer and specified in the order:

  • Prepayment

Polish Post – economy mail 15 zł

Polish Post – priority mail 16 zł

  • Cash on delivery

Polish Post - „Paczka24” 21 zł

When the order exceeds 199 PLN, delivery is free and is done through the Courier company DPD.

The delivery charge abroad is made individually for a particular order and sent in a separate email correspondence.

THE RETURN OF THE PRODUCT

A customer may return the product within 14 calendar days of delivery without providing the reasons. From the date of making a statement about the resignation from the purchased product, a buyer has other 14 calendar days to return the product. A customer may return the product when it has not been used, copied or destroyed. CDs, DVDs or compact cassettes have to be returned in an original, intact cover. The publishing company guarantees a full refund of the price of the product. Money will be refunded the next working day to a customer’s account after the product has been returned. The publishing company does not refund the costs of delivery incurred by the customer.

COMPLAINTS, COMMENTS

If after receiving the product, a customer finds manufacturing defects or damage done during delivery, s/he should send the product back by post to the following address: Wydawnictwo Towarzystwo Naukowe Societas Vistulana, ul. Garczyńskiego 10/2, Kraków 31-524. We do not accept the products that were paid on delivery (Nie przyjmujemy reklamowanych przesyłek odsyłanych za pobraniem). The publishing company reimburses the costs incurred to return the product the moment the product has returned and complaint resolved. The indication of the reasons for complaints must be added to the product returned. All the complaints are handled within 2 working days at the latest after they have been received. The faulty product will be replaced, and if it is for instance out of print, the equivalent of the price of the product will be refunded.

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